Refund & Cancellation Policy

Effective 14 July 2026 · NiveshIQ subscriptions

Free trial & autopay

Every paid plan begins with a 7-day free trial that starts only after you authorize autopay (an e-mandate). You are not charged during the trial. When the trial ends, your first payment is auto-debited and your subscription becomes active — unless you cancel before the trial ends, in which case you are never charged and your account moves to the free Essential plan.

Refunds

Once a payment is made, it is non-refundable — except where a verified NiveshIQ platform outage prevented use for a sustained period, in which case we issue a fair pro-rata refund for the affected time. This applies to both monthly and annual charges.

Cancellation

You can cancel anytime from your billing page. Cancelling turns off autopay so you are not charged again.

• During the trial: cancelling means no charge at all; you keep trial access until it ends, then move to Essential.
• Monthly plan: you keep access until the end of the month you've already paid for; the current month is not refunded.
• Annual plan: you keep access for the current month, and we refund the remaining full months pro-rata, excluding the current month. Example: cancel in month 3 of 12 → roughly 9 months are refunded.

How refunds are processed

Approved refunds are returned to your original payment method (UPI / card / bank) within 5–7 business days. Cancellation and refund requests are actioned by our team; the pro-rata amount for annual plans is calculated automatically and confirmed to you by email.

Contact

All refund and billing requests: support@niveshiq.co.in. Include the email/profile you subscribed with and, for a UPI payment, your payment UTR.